The Company

AUTOMAISE is based in Braga, Portugal and is developing an AI automation platform to build productivity solutions for Operations and Customer Care. We offer a suite of off-the-shelf solutions that enables brands to automate complex processes within incredibly short timeframes, helping organizations supercharge digital transformation strategies.  

“We are on a mission to democratize cognitive automation to every organization on the planet”.

The Role

We're looking for a Generative AI Data Analyst with a focus on enhancing our chatbot and voicebot solutions. This role is ideal for someone passionate about improving AI interactions and making digital communication feel more human. You'll work on refining the conversational abilities of our AI by testing, iterating, and optimizing prompts and knowledge bases.

Responsibilities:

• Iteratively fine-tune GenAI prompts and parameters and adjust knowledge bases to enhance conversation quality and user experience;
• Perform data cleansing and data quality analysis over project/client data;
• Apply basic Python skills for data analysis and solutions testing;
• Collaborate with the AI team to implement changes that improve bot performance and customer satisfaction;
• Conduct thorough testing of our chatbot and voicebot solutions to identify areas for improvement;
• Analyze user feedback and interaction data to guide your optimization efforts;
• Ensure our bots' language capabilities are inclusive, accurate, and culturally relevant, with particular emphasis on English and Spanish. 

Requirements:

• 2 years minimum of experience in a data analyst role and an academic degree in a Computer Science field, Mathematics or Statistics
• Strong analytical skills, with a keen eye for detail and a creative problem-solving approach.
• Basic knowledge of Python for data handling and analysis.
• Ability to work collaboratively in a team environment and communicate effectively across different departments.
• Passion for AI and a user-centric approach to technology development.
• Experience with chatbot or voicebot platforms is a plus, but not required.
• Excellent command of English, with proficiency in Spanish highly desirable.

To be successful, you must be eager to learn, to be a team player, always aiming for the best solution, proactive problem-solver, and a dreamer!

What you’ll get from us:

• Competitive salary, according to the position and experience
• 22 days of paid annual leave + 4 more extra days
• Flexible working location
• Performance-based bonuses
• Health Insurance
• Personal and Career Development
• Training program
• Be part of a great, agile, and growing team
• Excellent learning environment
• Exceptional and Open work environment
• An amazing working office at Braga’s city center full of amenities and with a medieval wall as background
• Work-life balance
• Company events and treats

Don’t be a plus one…. Here you can make a difference and cause impact!!

Sounds like you? APPLY NOW!